NorthStar Audio Response
Teller (630)
393-7201 Ext. 222
-or-
Outside Chicagoland (888) 983-2424
Audio Response Teller (ART).
Now you can have access to your accounts 24 hours a day,
7 days a week. All you need is a touch-tone phone, you
account number, and the last 4-digits of your social
security number. Using ART is convenient,
safe, and best of all it’s Free! With ART you
can:
- Check
your account balances
- Find out if a check has cleared your
account
- Transfer
money
- Make
a withdrawal and have a check sent to your home
- Get
your loan information
- List recent account transactions
- Make
a loan payment or do an advance from a loan
- Verify
the last 5 deposits or withdrawals
- Get
loan and savings interest rate information
- Plus
much more!
You call ART ART: Welcome
to NorthStar Credit Union’s Audio Response. Please
enter your member number followed by the pound (#)
button.ART:
Welcome to NorthStar Credit Union’s Audio Response.
Please enter your member number followed by the pound
(#) button. Welcome
to NorthStar Credit Union’s Audio Response. Please
enter your member number followed by the pound (#)
button. ART: Welcome to NorthStar Credit Union’s
Audio Response. Please enter your member number followed
by the pound (#) button. Welcome to NorthStar Credit Union’s Audio Response. Please enter
your member number followed by the pound (#) button.
ART: Welcome to NorthStar Credit Union’s Audio
Response. Please enter your member number followed
by the pound (#) button. Welcome
to NorthStar Credit Union’s Audio Response. Please
enter your member number followed by the pound (#)
button.
You
enter: You
enter: 1234#
ART: ART:
Please enter access code for member number 1234. Please
enter access code for member number 1234.
You enter: XXXX
ART: Please
enter your 2 digit action code now or 99 for help using this system
or 98 to terminate this call.
You enter: 10
(action code to transfer)
ART: Please
enter the share type of the account you wish to transfer
from.
You enter: 01
(Savings share type number)
ART: Please
enter the share type of the account you wish to transfer
to.
You
enter: 10 (Checking share
type number)
ART: Please
enter the amount you wish to transfer in dollars and
cents, follow your entry with a pound (#) sign.
You
enter: 1 5 0 0
0 #.
ART: The
amount of the transfer you requested is one hundred fifty
dollars and zero cents. To be transferred from share
account 01 to share account 10. To process this transaction
press 11 to cancel this transaction, press 99.
You
enter: 11.
ART: A transaction
for one hundred fifty dollars and zero cents has been
transferred from share account 01 to share account 10.
Please enter your 2 digit action code now or 99 for help
using this system or 98 to terminate this call.
It’s that simple! Once
you’re familiar with ART, you can
easily bypass the instructions and go directly to the
service you desire. You don’t need to wait for
the conclusion of the message to input an option. Simply
press the appropriate number once the prompt begins.
To exit an option and return to the main menu, press
the "#" button twice.
ACTION
CODES (1) Transaction
Codes
10
- Transfer From One Share Account To Another Share
Account
11 - Transfer from Any Share Account to
a Loan
12 - Loan Advance to Any Share Account
13
- Loan Advance to Check
17
- Check Withdrawal From Savings or Non-Interest
Savings
(2)
Balance Inquiry Codes
30
- Checking, Money Market, or Non-Interest Checking
31 - Savings, Christmas, Vacation, or Non-Interest
Savings
32 - Loans
33 - Certificates 34 - IRA Savings
(3)
Checking Inquiry Codes
40
- Last 5 Checks Cleared
41 - Last Checking Deposit
42
- Checks Cleared By Check Number
(4)
History Codes
50
- Last 5 Checking, Money Market, or Non-Interest
Checking Deposits
51 - Last 5 Savings, IRA, or Certificate
Deposits
52 - Last 5 Savings, Christmas, or Non-Interest
Savings Withdrawals
53 - Last 5 ATM Checking, or
Savings Transactions
54 - Last 5 ACH Deposits From
Any Account Type
55 - Last 5 ACH Withdrawals From
Any Account Type
56 - Last 5 Payroll Deposits From
Any Account Type
(5)
Dividends and Interest Codes
60
- Year-to-Date Dividends
61 - Year-to-Date Interest
Paid
62 - Prior Year-to-Date Dividends
63 - Prior
Year-to-Date Interest Paid
64 - Last Dividend Amount
(6)
Rates and Service Hour Codes
70
- Office Hours
73 - Loan Rates
74 - Savings Rates
75
- Checking Rates
76 - Certificate & IRA Certificate
Rates
(7)
Other Codes
81
- Loan Payoff Status
82 - Calculate Loan Amortization
85
- Certificate Maturity Dates
98 - To Terminate Call
99 - For Assistance
SHARE
TYPES
01
- Primary Savings
06 - Vacation Savings
07 - Christmas
Savings
09 - Non-Interest Savings
10 - Checking
18
- LOC Check Clearing
19 - Non-Interest Checking
30
- Money Market40 - IRA Savings
41 - Roth IRA
42 -
Education IRA
Certificates of Deposit
50
- 6 Month
51 - 12 Month
52 - 24 Month
53 - 36 Month
54
- 48 Month
55 - 60 Month
56 - 10 Month
IRA
Certificates of Deposit
61 - 12 Month
62
- 24 Month
63 - 36 Month
64 - 48 Month
65 - 60 Month
66
- 10 Month
- To escape any
option and return to the main menu, press the
pound (#) button twice.
- For
assistance, press 99.
- To
terminate your call, press 98. Always
include dollars and cents when entering monetary
amounts, even if zero. For example, $50.00
is entered as 5000# and $135.62 is entered
as 13562#. Note that no decimal point is needed
and that the numerical entry is always followed
by the # button. All monetary transactions
will be listed on your next statement.
- Please
note that all "push button" phones are not
touch tone models. If you hear dialing sounds
or clicks instead of musical tones when you
dial, then you do not have a touch tone telephone.
However, if your telephone has a switch option
for "pulse" and "tone" dialing, then you may
access ART. Simply dial the toll free number
(888) 983-2424 while in the normal "pulse" mode,
then switch to "tone" to use ART.
- ACH refers
to Automated Clearing House transactions.
These may include automatic deposits and withdrawals
that you have set up on your account.
