NorthStar will be the clear choice for financial services of those who live or work in the communities we serve. We will accomplish this by offering products tailored to the individual needs of our members. Our first and utmost core value is total member satisfaction. It is the cornerstone upon which our credit union is built. Our member-owners come first in all we do.

• We will serve our members with courtesy and respect, and conduct ourselves with honesty and integrity at all times.

• We will listen to the needs of our members and continually seek ways to improve and enhance our products and services.

• We will develop and maintain efficient and effective ways to deliver our services and conduct our internal operations.

• We will evaluate and implement advanced technology when it brings value to our members and improves organizational efficiency.

We recognize that the quality of the people we employ is what will continue to set us apart from our competition. As such, we will employ only people who share these principles and who have a genuine desire to help others. In return, we will provide an environment that promotes teamwork, fosters employee development and rewards outstanding performance.