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Online Security

Phishing Alert

NorthStar Credit Union has become aware of a sophisticated phishing scheme that generates a pop-up message while browsing online. The popup message may appear to be from NorthStar (or other legitimate financial institutions) and asks users to take a survey in exchange for free gifts. Similar schemes might also ask for personal information such as login names, passwords, social security numbers, etc.

Please be aware that NorthStar does not generate popup windows asking for personal information. If you are at all uncertain about the legitimacy of a NSCU web page or window please contact us at (630) 393-7201 for verification.

If such a popup appears we recommend that you ignore any actions that the popup recommends and close the window immediately. If you are logged into online banking we recommend that you log out of online banking, close all browser windows, and run your anti-virus software before beginning a new browsing session.

Protect your personal computer from a cyber-attack.

The FBI has recently created a heightened awareness of potential cyber-attacks. NorthStar Credit Union continues to maintain state of the art security and intrusion detection systems. However, in order to eliminate as much risk as possible in this arena, it is imperative that you protect the information that may reside on your personal computer. Cyber-attacks rely on the ability to install a Trojan virus on your personal computer, which then steals your confidential information. By following the steps below, you can go a long way to prevent your information from being stolen by Trojan viruses or other types of cyber-attacks:

  • Avoid links. Links contained in suspicious e-mails could direct you to fraudulent websites or to dangerous malware.
  • Beware of attachments. Only open e-mail attachments from trusted parties.
  • Don't share information. Legitimate companies will never ask for sensitive information via e-mail. Never e-mail your financial or personal details.
  • Secure connections. Before submitting personal or financial information online, look for https at the beginning of a URL to know a website is secure.
  • Watch for errors. E-mails that contain frequent spelling mistakes or poor grammar usually signal a scam.
  • Use caution with when wiring funds. Never wire money in response to an e-mail request or to anyone you don't know.
  • Protect your computer. Always install, update, and maintain firewalls and intrusion detection software, including those that provide malware/spyware security.
  • Secure your browser. Use the latest version of your Web browser, and install security patches when they're available.

Helpful Links:

Third Party Links

NorthStar Credit Union does not provide, and is not responsible for, the product, service, or overall website content available at a third-party site. NorthStar Credit Union neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site. NorthStar Credit Union's privacy policies do not apply to linked websites. You should consult the privacy disclosures on any linked site for further information.

Information sent by email is at risk of loss of confidentiality if the information is transmitted over the Internet. We do not recommend sending confidential information such as social security or account numbers by email. You can contact us directly at (630) 393 - 7201.