What's New

Announcements

September 09, 2017      Equifax Announces Data Breach

Equifax, one of the three major credit reporting agencies in the U.S., announced a data breach that affects 143 million consumers. The hackers accessed Social Security numbers, birthdates, addresses, and driver’s license numbers.

Equifax has launched a tool that will let you know if you were affected by the breach. Visit Equifax’s website dedicated to this breach to learn if you were impacted. You will need to provide your last name and the last six numbers of your Social Security number.

If you are impacted, Equifax offers you a free credit monitoring service, TrustedIDPremier. However, you won’t be able to enroll in it immediately. You will be given a date when you can return to the site to enroll. Equifax will not send you a reminder to enroll. Mark that date on your calendar, so you can start monitoring your credit as soon as possible.

If you detect suspicious activity on your credit report due to the breach, learn how to report it immediately.

The FTC also offers more information to protect yourself after a data breach. Learn how to report and recover from identity theft at IdentityTheft.gov.



March 14, 2017              Allpoint ATM Network Disruption  RESOLVED!
We have been notified of a temporary service disruption impacting NorthStar members and the ability to utilize the Allpoint ATM network. We are working diligently with our vendors to resolve the issue as soon as possible.  We apologize for any inconvenience and thank you for your patience while we work to restore service.  



March 1, 2017                Document Shredding & Electronics Recycling Event

On Saturday, April 29, 2017 from 9am - 12pm NorthStar will be hosting it's annual Spring Document Shredding & Electronic's Recycling Event at the Main Office located at 3S555 Winfield Road, Warrenville, IL 60555.

Members, friends and family in the community are invited out to take advantage of this free service designed to help you keep your personal/sensitive information safe!  Limit of 2 boxes, and no tube televisions/monitors can be accepted for recycling.

While you're dusting off your electronics and combing through your old papers, don't forget to clean out your pantry too!  We'll be collecting non-perishable items for local food pantries as well as cash donations for the Northern Illinois Food Bank. Thank you in advance for helping feed local hungry families!


January 30, 2017            VISA Chip Debit Cards are Coming!
We are excited to share that NorthStar will begin issuing Visa® debit cards featuring chip technology and a fresh new look beginning this February! This is great news, because chip technology provides an added layer of security to your card at no cost to you. 

How is the chip card more secure? The chip stores data on your card that is much harder to counterfeit. Every time you use your card, the data on the chip changes making it difficult to copy. Chip card use is already common around the world and is growing in the United States. If you’re an international traveler, purchases will be easier in over 130 countries, including Mexico, Canada and the United Kingdom because of the widespread use of chip cards.

When will I receive my card? All new cards issued after February 1st will automatically be issued as Visa® debit cards featuring chip technology. Existing card members will begin receiving communication in the coming weeks regarding the reissue timeline for active cards as well as a list of frequently asked questions. Members that currently have inactive cards will receive communication allowing for the opportunity to request a new card.   Click here for more information
 

December 1, 2016             Upcoming OTCU Paper Statement Fee
Former Oak Trust Credit Union members will begin to see a $2.50 paper statement fee in January 2017 if you have not yet made the switch to E-Statements and do not qualify for a waiver.  As a not-for-profit financial institution we do not like charging fees; however, in some cases it is necessary to pass on expense to provide overall value in our products and services to the membership.  Please read this letter from our Vice President of Operations for more information and  to learn how you can avoid the fee.


December 1, 2016              iOS 10 Mobile Deposit Disruption RESOLVED!

Good news!  iOS mobile deposit services through NSCU Mobile Deposit have been restored.  Users should process any application updates before use.  You will receive an email confirmation when your deposit(s) has been received and processed.  Be sure to check your junk/spam folder if you do not see confirmation in your inbox.

 
May 15, 2015                      Traveling Out of State
Be sure to notify us at memberservices@nscu.org to prevent any disruption with your debit card.  Note, if you forget to notify us, your PIN number will still provide cash access in the case of an emergency.

For more information you can read this letter from our Vice President of Operations, sent to all debit card holders.